• 10 h-Index
1991 …2018
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Profile The profile is based on mining the text of the experts' scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

  • 2 Similar Profiles
factor analysis Earth & Environmental Sciences
communication Earth & Environmental Sciences
control system Earth & Environmental Sciences
climate Earth & Environmental Sciences
services Earth & Environmental Sciences
student Earth & Environmental Sciences
marketing Earth & Environmental Sciences
path analysis Earth & Environmental Sciences

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Publications 1991 2018

emerald
methodology
modeling
Employees
Affective commitment
1 Citations
sales
climate
performance
firm
employee

The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance

Susskind, A. M., Kacmar, K. M. & Borchgrevink, C. P. May 1 2018 (Accepted/In press) In : Cornell Hospitality Quarterly.

Research output: Contribution to journalArticle

climate
firm
services
Firm performance
Service climate
cultural influence
emerald
best management practice
methodology
Job satisfaction
citizenship
targeting
services
Organizational citizenship behavior
Food service