Internet-based knowledge acquisition: Task complexity and performance

Nancy K. Lankton, Cheri Speier, E. Vance Wilson

Research output: Contribution to journalArticle

  • 9 Citations

Abstract

Internet tools used as knowledge retrieval mechanisms can be beneficial for knowledge acquisition (KA). This study applies the concepts of decisional guidance and restrictiveness to three commonly used tools to predict perceived information overload, task quality, and task speed for tasks that differ in complexity. In an experimental setting we find that less restrictive pull systems (i.e., web directories and Google search) increased quality in high-complexity tasks over more restrictive push systems (i.e., listservs) and lowered perceived information overload in both low- and high-complexity tasks. In low-complexity tasks, subjects using predefined guidance (i.e., listservs and web directories) performed better and faster than those using participative guidance (i.e., Google search). In high-complexity tasks, participative guidance provided lower perceived information overload and higher task quality. Implications for research and practice are discussed.

LanguageEnglish (US)
Pages55-65
Number of pages11
JournalDecision Support Systems
Volume53
Issue number1
DOIs
StatePublished - Apr 2012

Profile

Directories
Knowledge acquisition
Task Performance and Analysis
Internet
Research
Task complexity
World Wide Web
Task performance
Guidance
Knowledge Acquisition
Task Complexity
Information overload
Google
Directory
Listserv

Keywords

  • Information seeking
  • Knowledge acquisition
  • Knowledge retrieval
  • Perceived information overload
  • Task performance

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management
  • Arts and Humanities (miscellaneous)
  • Developmental and Educational Psychology

Cite this

Internet-based knowledge acquisition : Task complexity and performance. / Lankton, Nancy K.; Speier, Cheri; Wilson, E. Vance.

In: Decision Support Systems, Vol. 53, No. 1, 04.2012, p. 55-65.

Research output: Contribution to journalArticle

Lankton, Nancy K. ; Speier, Cheri ; Wilson, E. Vance. / Internet-based knowledge acquisition : Task complexity and performance. In: Decision Support Systems. 2012 ; Vol. 53, No. 1. pp. 55-65
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